Many patients believe the cost of care is fixed, but that’s not always the case. You can reduce the cost of care by collaborating with payers, such as insurance companies, to ease healthcare burden on the community. With the conversation around healthcare at a crossroads, it’s up to service providers and payers to consider the alternatives. Here are a few easy ways to reduce the cost of the care you provide.
Reduce Administrative Costs with NPS Scores
Did you know that patient satisfaction and Net Promoter Scores can directly impact the cost of services? NPS is the leading metric for measuring customer service. While customer satisfaction may not come to mind in terms of medical care, it is absolutely a major consideration for patients and can affect care quality.
Increase Patient Satisfaction
Focus on increased patient satisfaction. When you do, their concerns over the billing will be handled differently than if they are upset about the entire experience. It may not directly reduce rates, but it will change how people interact with one another during the process.
Provide Pre-Service Administration
Handling the administrative tasks, including payment, before services are rendered will also help you keep costs down and improve patient satisfaction. They may have a lot to process after an appointment so they may be frustrated when dealing with minutia.
Transition to Value-Based Care
This can encourage more collaboration between payers and providers. This isn’t just about documenting processes but about tracking and understanding outcomes. Providers change how they approach costs and how the patient pays for it, which opens up new possibilities.
Embrace Technology to Streamline the Process
Finally, the most important thing you can do to reduce costs and increase satisfaction is to embrace technology. Online scheduling, billing, and patient portals all help keep the entire process streamlined for the patient as well as between the caregiver and the payer.
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